Personally Identifiable Information:
We collect information regarding its current, prospective, and former clients, customers, users, visitors, guests, and Employees (“Personally Identifiable Information”) only when you provide such information directly to us in connection with our products.
Information we may collect from you.
We ask for Personally Identifiable Information such as your name and e-mail address when you register for a customer account with the Service, (including by “following,” “liking,” adding a Earhoox, LLC application, linking your account to a Earhoox, LLC service, etc., on a third party website or network) or if you correspond with us (in which case we will also retain our responses). We may also collect demographic information, such as your age, gender, beauty product preferences, and interests. If you purchase products or services or sign up for a paid subscription, then we will also ask for additional information, such as your credit card number and billing address. We may also retain any messages you send through the webstore, and may collect information you provide in User Content you post to webstore.
When you use the webstore or engage in certain activities, such as registering for an Account, making an online or in-store purchase, responding to surveys, requesting Services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
Uses made of the information.
We use Personally Identifiable Information to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. We also use your Personally Identifiable Information to send you product-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related e-mails. We acquire, hold, use, and process Personal Information about Individuals for a variety of business purposes, including:
You may contact us at any time to opt out of the use of your Personal Information for marketing purposes, as further described below.
From time to time, we may perform research (online and offline) via surveys. We may engage Third-Party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our products, various types of communications, advertising campaigns, and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.
Non-Personally Identifiable Information:
We also collect and use information about your interactions with the products in a manner and format that does not identify you as an individual (“Non-Personally Identifiable Information”). We may collect, use, and disclose Non-Personally Identifiable Information as set forth below.
We use third-party analytics tools to help us measure traffic and usage trends for our products. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser’s width and height, and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
When you visit the Service, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets Earhoox, LLC help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the site over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the webstore may not function properly if the ability to accept cookies is disabled.
Log File Information:
Log file information is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear Gifs/Web Beacons Information:
When you use the webstore, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
Uses made of the information.
Personally Identifiable Information:
We will not rent or sell your Personally Identifiable Information to third parties outside Earhoox, LLC and its controlled subsidiaries and affiliates without your consent, except as noted below:
We may at any time buy or sell/divest the company, or any combination of its products, services, assets and/or businesses. Personally Identifiable Information such as customer names and email addresses, and other user information related to the Service will likely be one of the items transferred in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions or similar transactions or proceedings.
Non-Personally Identifiable Information:
We may share Non-Personally Identifiable Information, including information obtained through tools such as cookies, log files and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our third-party business partners for the purposes described in the section above on “Information Collection and Use.”
How We Protect Your Information
Storage and Processing:
Personally Identifiable Information collected through the Service may be stored and processed in the United States or any other country in which Earhoox, LLC or its subsidiaries, affiliates or service providers maintain facilities.
Earhoox, LLC uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of all information collected from through the webstore. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Earhoox, LLC, at all times. Notwithstanding the foregoing measures, Earhoox, LLC cannot ensure or warrant the security of any information you transmit to Earhoox, LLC or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of Earhoox, LLC’s distributors, such as social networks. Earhoox, LLC is not responsible for the functionality or security measures of any third party.
Compromise of Information:
Your Choices About Your Information
Opting Out of Collection of Personally Identifiable Information:
You may, of course, decline to submit any Personally Identifiable Information through the webstore, in which case the Earhoox, LLC may not be able to provide certain services to you.
Modifying Your Account Information and Settings:
You may update your account information and email-communication preferences at any time by logging in to your customer account page or contacting us directly at [email protected] As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the product, technical and security notices).
Opting Out of Collection of Non-Personally Identifiable Information:
The only way to completely “opt out” of the collection of any information through cookies is to actively manage the settings on your browser. Please refer to your browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. User-Generated Content:
Following termination or deactivation of your customer account, Earhoox, LLC may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes. Furthermore, Earhoox, LLC may retain and continue to use indefinitely all information (including User Content) contained in your communications to other Users or posted to public or semi-public areas of the webstore after termination or deactivation of your customer account.
We do not knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13 or knowingly allow such persons to register. The Service and its content are not directed at children under the age of 13. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected]
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